HotApp Application Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how Web Connection Co.,Ltd. ("We," "Us," or "Our") collects, uses, shares, and protects your personal information when you use the HotApp Application ("the App"), which is an integrated hotel digital service platform. By using the App, you consent to the data practices described in this Policy.

2. Information We Collect

We collect information based on your use of the App and data synchronization with your hotel reservation.

2.1 Information Received from Third Parties

Upon linking your reservation, we receive the following data from the Hotel Property's Property Management System (PMS), such as:

• Reservation Details: Reservation ID, check-in and check-out dates, room type, room number (once assigned).
• Personal Identifiable Information (PII): Full name, email address, phone number, and mailing address provided during your initial booking.

2.2 Information You Provide Directly (Relevant to Points 2, 3, 4)

We collect data you actively enter into the App:

• Account Details: Username and password.
• Online Check-in/Out Data: Required legal documents/uploads, final payment selections.
• Service Request Data: Details of requests made (e.g., room service orders, housekeeping requests, maintenance issues) and the time of the request.
• Feedback Data: Comments, or feedback submitted regarding the App or Hotel services.

2.3 Automatic Data Collection (Usage Data) (Relevant to Point 5)

When you access and use the App, we automatically collect:

• Device Information: IP address, device type, operating system, unique device identifiers, and network information.
• Usage Logs: Details of your interactions with the App, including features used, time spent on pages, and click paths.
• Geolocation: If enabled by your device settings, we may collect precise location data for features such as keyless entry or proximity-based check-in.

3. How We Use Your Information

We use the collected data for the following primary purposes:

4. How We Share and Disclose Your Information

Your information may be shared in the following ways, which is essential for the App's functionality:

4.1 Sharing with the Hotel Property (Crucial for service)

We must share your PII (Name, Room Number, Reservation ID) and all active Service Request Data (Point 3) with the specific Hotel Property where you are staying, as this is necessary to fulfill the services you request.

4.2 Sharing with CRM and Marketing Partners (Relevant to Point 5)

We share your PII, reservation history, and usage data with our CRM platform and marketing service providers. This sharing is done solely for the purpose of personalizing your experience, providing loyalty benefits, and conducting future marketing outreach.

4.3 Sharing with Service Providers

We employ third-party companies and individuals to facilitate our App ("Service Providers"), such as cloud hosting, data analytics, and payment processing. These third parties have access to your data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.4 Legal Requirements

We may disclose your personal information if required to do so by law, court order, or governmental request.

5. Data Security and Retention

5.1 Data Security

We implement robust technical and organizational measures (such as encryption, access controls, and regular security audits) designed to secure your personal data from accidental loss and unauthorized access, use, alteration, or disclosure.

5.2 Data Retention

We retain your personal data for as long as your account is active, or as needed to provide you with services and fulfill the purposes outlined in this Policy. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Protection Rights

Depending on your jurisdiction, you have the right to exercise the following regarding your data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Deletion (Right to be Forgotten): You can request the erasure of your personal data, subject to certain legal exceptions (e.g., necessary for ongoing billing or legal compliance).
• Marketing Opt-Out: You have the right to opt-out of future marketing communications at any time. This can typically be done via a link in the email/message or through your App settings. Note: You cannot opt-out of essential service-related communications (e.g., check-out confirmations).

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.