1. Introduction and Scope

This Privacy Policy describes how Casa De Mar ("We," "Us," or "Our") collects, uses, shares, and protects your personal information when you use the Casa De Mar mobile application ("the App"). The App is powered by the Hotapp.io platform, developed and managed by Web Connection. We are committed to protecting your privacy and providing transparency regarding your data. By using the App, you consent to the data practices described in this Policy.

2. Information We Collect

We collect information based on your use of the App and data synchronization with your hotel reservation.

2.1 Information Received from Third Parties

Upon linking your reservation, we receive the following data from the Hotel Property's Property Management System (PMS), such as:

• Reservation Details: Reservation ID, check-in and check-out dates, room type, room number (once assigned).
• Personal Identifiable Information (PII): Full name, email address, phone number, and mailing address provided during your initial booking.

2.2 Information You Provide Directly (Relevant to Points 2, 3, 4)

We collect data you actively enter into the App:

• Account Details: Username and password.
• Online Check-in/Out Data: Required legal documents/uploads, final payment selections.
• Service Request Data: Details of requests made (e.g., room service orders, housekeeping requests, maintenance issues) and the time of the request.
• Feedback Data: Comments, or feedback submitted regarding the App or Hotel services.

2.3 Automatic Data Collection (Usage Data) (Relevant to Point 5)

When you access and use the App, we automatically collect:

• Device Information: IP address, device type, operating system, unique device identifiers, and network information.
• Usage Logs: Details of your interactions with the App, including features used, time spent on pages, and click paths.

2.4 Information from Third-Party Social Logins

If you choose to register or log in to our App using a third-party service (such as Facebook or Google Login), we will collect public profile information including your name, email address, and unique identifiers provided by that service. This information is used solely to facilitate account creation, authentication, and to provide a seamless user experience.

3. How We Use Your Information

We use the collected data for the following primary purposes:

4. How We Share and Disclose Your Information

Your information may be shared as follows:

• Web Connection: As the developer and manager of the Hotapp.io platform, Web Connection processes data to maintain app functionality and security.
• Hotel Operations: As the developer and manager of the Hotapp.io platform, Web Connection processes data to maintain app functionality and security.
• Service Providers: We may use third-party providers for cloud hosting, analytics, and payment processing under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.
• Data Sharing: We use third-party Customer Relationship Management (CRM) platforms to store and process your data (such as name and email) solely for the purpose of managing your account and providing personalized services. These providers are contractually obligated to protect your data and are prohibited from using it for their own independent purposes.

5. Data Security and Retention

5.1 Data Security

We implement robust technical and organizational measures (such as encryption, access controls, and regular security audits) designed to secure your personal data from accidental loss and unauthorized access, use, alteration, or disclosure.

5.2 Data Retention

We retain your personal data for as long as your account is active, or as needed to provide you with services and fulfill the purposes outlined in this Policy. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Protection Rights

Depending on your jurisdiction, you have the right to exercise the following regarding your data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Deletion (Right to be Forgotten): You can request the erasure of your personal data, subject to certain legal exceptions (e.g., necessary for ongoing billing or legal compliance)
• Marketing Opt-Out: You have the right to opt-out of future marketing communications at any time. This can typically be done via a link in the email/message or through your App settings. Note: You cannot opt-out of essential service-related communications (e.g., check-out confirmations).
• Account Deletion: You may request the deletion of your account and associated personal data at any time through the 'Delete Account' feature within the App settings, or by contacting us at hotapp@webconnection.asia. Upon request, we will delete your information from our active databases and CRM systems, subject to legal retention requirements.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page and updating the "Effective Date" at the top.

Contact Us

If you have any questions regarding this Privacy Policy, please contact:

Technical Provider: Web Connection (hotapp@webconnection.asia)